Privacy policy.

Orchard Electrical ("we," "our," or "us") respects your privacy and is committed to protecting your data. This privacy policy explains how we collect, use, and safeguard your information when you visit our website or use our services.

1. Information We Collect

We may collect the following types of personal information:

  • Contact Information: Name, email address, phone number, and postal address.

  • Technical Data: IP address, browser type, device information, and usage data collected through cookies or similar technologies.

  • Service Details: Information related to your inquiries, service requests, or work we perform for you.

2. How We Use Your Information

We use your data for the following purposes:

  • To respond to inquiries and provide services.

  • To process appointments and manage payments.

  • To improve our website, services, and customer experience.

  • To send service updates, reminders, newsletters and promotional offers (only with your consent).

  • To comply with legal or regulatory obligations.

3. Sharing Your Information

We do not sell your data. However, we may share it in the following circumstances:

  • Service Providers: With trusted third-party contractors who assist in delivering our services (e.g., electricians, IT support).

  • Legal Requirements: To comply with applicable laws or enforce our rights.

4. Cookies and Tracking Technologies

Our website uses cookies to improve your browsing experience. Cookies help us analyze website traffic and understand user behaviour. By continuing to use our website, you consent to the use of cookies. You can manage your cookie preferences through your browser settings.

5. Data Security

We implement appropriate technical and organisational measures to protect your data from unauthorised access, disclosure, alteration, or destruction.

6. Your Rights

You have the following rights regarding your data:

  • Access: Request a copy of the data we hold about you.

  • Correction: Update or correct inaccuracies in your data.

  • Erasure: Request deletion of your data where legally permissible.

  • Objection: Opt-out of certain uses of your data, such as marketing.

  • Data Portability: Request a copy of your data in a machine-readable format.

To exercise your rights, please contact us using the details provided below.

7. Retention of Data

We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy or comply with legal obligations.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. Please review their privacy policies.

9. Changes to This Policy

We may update this privacy policy from time to time. The updated policy will be posted on our website with the effective date. Please review it periodically for changes.

10. Contact Us

If you have any questions, concerns, or requests regarding this privacy policy, please contact us:

Orchard Electrical
Address: 27 Marsden Green, Welwyn Garden City, Hertfordshire, Al8 6YD
Email: info@orchardelectrical.org
Telephone: 01707 333624